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General

Are you a factory or trading company?

We are a factory and manufacturer of slitting machine.

How does your factory do regarding qaulity control?

We pay much attention on quality controlling from very beginning to the very end. Fully check and test takes before shipment.

What's service or guarantee can you offer?

One year guarantee for key parts of slitting machine ; Machine installing and worker training service;Free technical support whole life;Material support.

Factory

Where is your factory located? How can I visit there?

Our factory located at Xiamen,China.You can fly to Xiamen air port directly or take fast train from Shanghai.We will arrange to pick you up from train station or airport.

Custom

Do you supply customize service?

Sure, give us your custom needs.

Shipping

What is your shipping terms?

1. For small trial order, by air or by express :FEDEX, DHL, UPS, TNT etc
2. For large order, we arrange shipment by sea or by air according to your requirement.

What is your warranty policy?

We stand behind the quality of our products and offer a warranty on all products we manufacture. Please contact us for more information on our warranty policy.

After-Sale Services

All the main parts of the slitter and rewinder are provided 1 year guarantee.

We can arrange to send out the spare parts within 1-2 days by courier during the guarantee. (But as per our experience, if there is no problem for the first month of the slitter and rewinder, the main parts has no problem for whole life.)

Before ship the slitter and rewinder, we will make a 100% fully test.

During the test time, you can give us your idea how to test, we can make the test as per your requirement. We also can make a online live test to show you to ensure you have no doubt for the slitter rewinder. After the test, both of us can ensure the slitter and rewinder has no any problem;

We ship the slitter and rewinder with whole part.

A very good packaging to ensure the land and sea transport has no problem.When the slitter and rewinder arrive, you can quickly start it after power and air connection.

We will establish a wechat group, our engineer will be in this chat group.

We provide 7*24 Hour service during the time you installing and start to use the slitter and rewinder.This ensure that any problems will be solved immediately to save your time;